Why Buy Directly From Xeltek or Authorized Vendors?
Purchasing directly from Xeltek or one of our authorized vendors ensures you receive genuine, high-quality products with full support and warranty coverage:
- Free Technical Support: Our dedicated team provides ongoing support, including device algorithm updates and testing.
- Free Device Request: If you need support for a new device, simply let us know, and we’ll handle the request at no additional cost.
- 2-Year Hardware Warranty: Genuine Xeltek products come with a 2-year warranty, safeguarding your investment.
Beware of counterfeit products that often lead to performance issues and premature failures.
Unfortunately, we frequently receive inquiries from buyers who purchased counterfeit Xeltek products, only to face limitations such as no return policies, no repair warranty, and poor technical support from unauthorized vendors.
When choosing a programmer, remember it’s a long-term investment.
Counterfeit products may appear cheaper initially but can lead to costly repairs or replacements over time:
- Repair Costs: Repairs can cost up to $800 or more without warranty.
- Technical and Device Support: Device requests and technical support can amount to over $500.
Invest in genuine Xeltek products to ensure reliable performance, robust support, and a lasting solution for your programming needs.
Disclaimer: Technical support is only available for current SuperPro programmers and is not provided for discontinued models. Device support requests for In-System Programmers require custom algorithm development to offer plug-and-play solutions. Additional custom support for In-System Programmers may incur fees.
